Lamido Adamawa urges timely power bill payment, improved service delivery from YEDC
The Lamido of Adamawa, Dr. Muhammadu Barkindo Aliyu Mustapha, has urged electricity consumers to cultivate the habit of prompt payment of electricity bills and avoid illegal practices such as bypassing meters, to enable the Yola Electricity Distribution Company (YEDC) deliver improved and consistent service.
Represented by the District Head of Yola, Alhaji Zubairu Adamu Mustapha, the Lamido made this appeal during a customer stakeholder engagement Forum organized by YEDC.
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The event was aimed at strengthening consumer confidence, gathering feedback from critical stakeholders, and promoting transparency in service delivery.
The Lamido emphasized the need for communities to take active roles in protecting power infrastructure from vandalism, which he described as a serious threat to sustainable electricity supply and economic development.
He also challenged YEDC to be proactive in replacing faulty and outdated equipment, stressing that the company should bear the cost of infrastructure repairs as part of its business responsibilities, rather than transferring the burden to customers.
In his address, YEDC Managing Director and Chief Executive Officer, Engr. Abduraman Isa, reiterated the company’s commitment to engage customers regularly in order to enhance service delivery, foster trust and enhance accountability between the two sides.
He revealed that over 100 individuals involved in electricity infrastructure vandalism were apprehended and prosecuted last year, and urged residents to report suspicious activities around transformers and power lines.
Engr. Isa also announced the upcoming distribution of a new batch of free prepaid meters to registered customers, a move he said would help improve billing transparency and customer satisfaction.
Chief Commercial Officer of YEDC, Mr. Baba Tunde Ayola, highlighted major challenges affecting service delivery, notably the vandalization of transmission towers.
He cited an incident last year in which four towers between Gombe and Damaturu were damaged, disrupting power supply and placing financial strain on the company.
Despite these setbacks, Ayola assured stakeholders that YEDC is investing in infrastructure and customer service improvements, urging consumers to use official complaint channels to ensure timely response and resolution of issues.
Chairman of the forum, Alhaji Sa’idu Baba Bikkoi, lauded YEDC for creating a platform for direct interaction with consumers and urged the company to train its staff on professionalism and customer care.
